New digital frontiers: the Interlink collaborative environment for increasingly citizen-centered public services

28/02/2024 Public and private entities, organizations and citizens from six European countries participated in the project coordinated by Fondazione Bruno Kessler

After an intensive research and later testing phase, which lasted about 36 months, the Horizon 2020 INTERLINK project, coordinated by Trento-based Fondazione Bruno Kessler, comes to an end having achieved its goal of creating a collaborative environment for the co-production of citizen-centered public services.

More than 20 Public Administrations and 420 users were involved, which contributed to the definition of as many as 77 digital facilitators (Interlinkers) and 6 process schemes.

“INTERLINK has shown how effective collaborative innovation can be,” Project Coordinator Matteo Gerosa, from Fondazione Bruno Kessler, stressed. “We achieved transformative results that could trigger long-term changes. These include a governance model that stems from the interdisciplinary work of public, private actors, organizations and citizens. We tested this model in three pilot cases (Italy, Spain, Latvia), rebuilding trust, transparency and a deep sense of accountability of citizens towards administrations. In conclusion, INTERLINK can be a point of reference for all those PAs that are working for the democratization of public services, including digital ones.”